Unified Communications
The most cost-effective messaging solution for small business. Hosted business communications can reduce your monthly expenses by 50% or more compared to traditional solutions.
All-in-one simplified messaging
Transform your business communications with comprehensive voice and messaging, featuring interactive virtual receptionists and intelligent voice agents.
Create a virtual call-center platform equipped with advanced queues, routing features, insightful metrics, reporting, and seamless integrations with popular apps.
No need for expensive hardware – our VoIP solution allows you to use your existing equipment. Our robust messaging app supports voice calls, video meetings, and SMS from any mobile device, laptop, or desktop computer.
Easily stay in touch with everyone
Enhance your CRM integration for better contact with customers and colleagues. Host video conferences and invite participants to join via web browser from any platform.
We provide complete expert setup and seamless migration support. Experience crystal-clear, HD quality communications with premium features at competitive rates.
- CRM Integrations
- Browser Video Meetings
- Expert Setup
- Seamless Migration
Unified Business Communications
Voice, video, and SMS cloud messaging with more than 100 premium features.
Essentials
Unlimited calling, virtual receptionists and a robust mobile app.
- Unlimited calling (North America)
- 1 US phone number (free porting)
- 1 toll-free number included (free)
- Automated virtual receptionists
- Robust mobile office app
- Easy setup and installation
Pro
Adds the desktop app, SMS/fax and video conferencing.
Includes everything in Essentials, plus:
- Full featured desktop app
- SMS/MMS and Fax gateway
- Video conferencing (25 participants)
- Simultaneous screen sharing
- Integrate with email and calendar
Pro Plus
AI insights, larger meetings, call queuing and team chat.
Includes everything in Pro, plus:
- AI insights and call transcription
- Video conferencing (100 participants)
- Call queuing and hot desking
- Team chat and collaboration tools
- Integrate with CRM and apps
Compare plan features
Everything included in Essentials, Pro and Pro Plus, side by side.
Swipe to compare plans
| Plan Features | Essentials100+ Features$20 /monthGet Started | ProMost Popular$25 /monthGet Started | Pro PlusBest Value$30 /monthGet Started |
|---|---|---|---|
| Key Calling Features | |||
| Unlimited Calling (North America) | |||
| Low International Rates | |||
| 911 Service | |||
| FREE Number Transfer | |||
| One FREE Toll-Free Number | |||
| Main Company Number | |||
| One Direct-Dial Number Per User | |||
| Administration and Support | |||
| User Management Portal | |||
| Multi-site Admin & Management | |||
| Bulk User Import | |||
| 24×7 Customer Support | |||
| Call Management Features | |||
| Interactive Virtual Receptionist (IVR) | |||
| Unique Greetings, Menus & Actions | |||
| AI Transcriptions | |||
| Analog Fax Machine Support | |||
| Music On Hold & Transfer Music | |||
| Call Park | |||
| Call Park for Desktop App | |||
| Extension Dialing | |||
| Virtual Extensions | |||
| Voicemail | |||
| Call Forwarding & Call Transfer | |||
| Company Directory | |||
| Conference Bridge (1 per User) | |||
| Virtual Fax Gateway | |||
| Intercom & Paging | |||
| Enhanced Call Blocking | |||
| Voicemail Transcription | |||
| Call Recording | |||
| Dynamic Caller ID | |||
| Hot Desking | |||
| Find Me, Follow Me | |||
| Shared Voicemail Boxes | |||
| Call Screening | |||
| Mobility Features | |||
| Desktop App for Windows & Mac | Yes (Without Calling) | ||
| Mobile App for iOS & Android | |||
| Simultaneous Ring | |||
| Voicemail-to-Email Audio Files | |||
| Extension Dialing to App | |||
| Call Transfer from App | |||
| Call Flip | |||
| Virtual Fax | |||
| Team Collaboration Features | |||
| Conference Calling | Up to 10 participants | Up to 25 participants | Up to 100 participants |
| Videoconferencing | Up to 25 participants | Up to 100 participants | |
| Microsoft 365 Calendar Integration | |||
| Google Calendar Integration | |||
| Simultaneous Screen Sharing | |||
| Videoconferencing Recording | |||
| Online Whiteboarding | |||
| Team Chat & Presence | |||
| Text Messaging Features | |||
| Text Messaging (SMS/MMS) | 250 messages /mo. | 1,000 messages /mo. | |
| Ring Groups | |||
| Messaging Templates | |||
| One-to-Many Messaging | |||
| Customer Engagement Features | |||
| Ring Groups | |||
| Caller Info Match | |||
| Contact Us Website Widget | |||
| Call Queuing | |||
| Online Bookings | |||
| Shift-to-Text | |||
| Auto Dialer | |||
| Integrations | |||
| Google Chrome Extension | |||
| NexHealth | |||
| AgencyMVP | |||
| AgencyZoom | |||
| Clio | |||
| Freshdesk | |||
| HubSpot | |||
| Jobber | |||
| Microsoft Dynamics | |||
| OpenAI | |||
| Pipedrive | |||
| QuickBooks Online | |||
| Salesforce | |||
| Square | |||
| SugarCRM | |||
| Wealthbox | |||
| Zapier | |||
| Zendesk | |||
| Zoho | |||
| Analytics Features | |||
| Call Analytics | |||
| Call Leaderboards | |||
| Message Analytics | |||
| Fax Analytics | |||
Mobility, team collaboration, text messaging, customer engagement, integrations and analytics
Add Teams calling & an AI voice agent
Bring business calling into Microsoft Teams, or let an AI voice agent answer your calls.
Voice+Connect
Integrate Microsoft Teams PhoneEnable voice phone calling in Microsoft Teams using the operator connect proxy.
- Operator Connect Proxy
- 1,000 calling minutes
- 1 US phone number
* Requires Microsoft Teams Phone license.
Voice+AVA
AI Virtual Voice AssistantAn automated, intelligent, and lifelike voice agent for your business calls.
- AI Voice Agent
- 250 calling minutes (inbound)
- Custom questions and prompts
- Message alerts and reports
- Bilingual speech (English/Spanish)
Hosted Communications as a Service
Everything your team needs to talk, meet and message – hosted, managed and supported by FUSION 1.
- Interactive Switchboard
- Free Number Porting
- Virtual Conference Rooms
- SMS and Fax Gateway
- Robust Mobile Apps
- Visual Voicemail Inbox
- HD Video Calling
- Unified Messaging Center
- 100+ Premium Features
Highly rated by real clients
5-star customer reviews on Google and Cloudtango.
"We had a great experience working with Fusion 1 IT Solutions! They took the time to understand our specific needs and offered a customized approach that was both efficient and effective. Their clear communication and proactive support made the entire process smooth and stress-free. Thank you, for your outstanding service!"
Frequently Asked Questions
Find answers to common questions about unified communications (UCaaS).
Still have questions?
Let's talk! Contact us to learn more about the right solution for you.
Request CallHow does UCaaS differ from traditional communication systems?
Unlike traditional systems that require on-premises hardware and maintenance, UCaaS is hosted in the cloud. This means lower upfront costs, easier scalability, and reduced IT management.
What types of communication services are included in UCaaS?
UCaaS includes services such as VoIP (Voice over Internet Protocol), video conferencing, instant messaging, email, and collaboration tools like shared calendars and file sharing.
What are the benefits of using UCaaS?
Key benefits include cost savings, scalability, flexibility, enhanced security, and access to the latest communication technologies. It also allows businesses to focus on their core activities while the service provider manages the communication infrastructure.
Is UCaaS suitable for small businesses?
Yes, UCaaS is ideal for businesses of all sizes. Small businesses can particularly benefit from the cost savings and scalability, allowing them to access advanced communication tools without significant investment.
Can UCaaS be integrated with existing business applications?
Yes, our UCaaS solutions offer integration with popular business applications such as CRM systems, email platforms, and productivity tools, enhancing overall business efficiency.
Works great alongside unified communications
Bring your whole team together.
Get in touch today. Contact us to learn more about the right solution for you.
