Our Comprehensive Services
Smart Hands Onsite IT Support
- Coverage in major cities nationwide
- Comprehensive field services
- Custom-fit with flexible options
Nationwide Field Services
Access a growing network of vetted IT professionals to get the right skills when and where you need them. Get support for projects, after hours, or emergencies from local experts dispatched to you in locations across the United States.
Our coast-to-coast onsite smart hands services offer diverse technical resources to businesses and enterprise IT departments. Quickly scale up with talented manpower through a variety of augmentation and fractional field services. Relieve stress on internal IT during migrations, upgrades, and cut-over periods.
When it comes to your personal space and sensitive data, you need someone you can trust to get the job done right. All technicians are well screened and respectful of your privacy. We strive to implement lasting solutions, and pride ourselves on providing excellent service every time. Our affiliates are friendly, knowledgeable, experienced, and possess a wide range of skills.
Maintain your efficiency for less cost.
Large Deployments
Staff Augmentation
Installs & Upgrades
IT Outsourcing
Voice & Data Cabling
Nationwide Coverage
B2B Partnerships
Field Engineer Services
Smart Hands Onsite Field Services
Project Support
Starting at$169/first hour
$172.38/first hour
Field Specialist
Extended Support
Starting at$199/first hour
$202.98/first hour
Project management
Fractional Engineer
Starting at$249/first hour
$253.98/first hour
Solutions Architect
What do our customers say?
Wendy Z.
"…Awesome experience every time. They are focused, dedicated and extremely brilliant!"
Want to know more?
Get in touch today to find out how we can help you leverage your IT for increased productivity with far less overhead.
Frequently Asked Questions
Find answers to common questions and topics.
Smart Hands services provide onsite technical assistance for tasks that require physical presence, such as hardware installation, cable management, equipment reboots, and troubleshooting. These are IT support services delivered directly at your location, including installations, repair/replacement, network data/voice cabling, project support and management.
These services are used by IT teams, managed service providers (MSPs), data center clients, and businesses with remote infrastructure.
- Multi-location enterprises
- Small and medium businesses
- Retail outlets and hospitality
- Manufacturing and industrial facilities
- Service providers and internal IT teams
Customers submit an onsite service request from the customer portal. The request is reviewed and forwarded to a pool of qualified providers that serve the requested area or region.
Upon verifying the availability of service and receiving confirmation from the onsite technician, a work order is created and dispatched to the provider to fulfill the requested work.
The technician will be provided with all the necessary documentation and contact details for the onsite visit. The technician will provide regular progress updates and detailed job notes. This information will be available in the customer portal attached to the particular onsite service ticket.
Our services can be customized to meet your specific needs. Typically, onsite services are charged by the hour and billed per-incident. You will receive an invoice upon the completion of each onsite job.