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Managed IT services involve outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions to improve operations and cut expenses. This can include proactive monitoring, maintenance, security, and support for servers, networks, and end-user devices.
Yes, a standard 12 month service agreement is used to outline the various terms and conditions of service.
Benefits include cost savings, access to expert knowledge, improved security, proactive maintenance, and the ability to focus on core business activities. Managed IT services can also provide scalability and flexibility as your business grows.
Traditional IT support is typically reactive, addressing issues as they arise. Managed IT services, on the other hand, are proactive, continuously monitoring and managing your IT infrastructure to prevent problems before they occur. Managed services are typically delivered through a fixed monthly fee, making IT costs predictable.
Services can include network monitoring, remote management, data backup and recovery, cloud services, IT consulting, help desk support, software updates and patch management, cybersecurity, and a variety of other specialized solutions.
Managed IT service providers implement robust security measures, including firewalls, antivirus software, intrusion detection systems, and regular security audits. They also stay updated on the latest threats and vulnerabilities to protect your business.
Yes, managed IT services are suitable for businesses of all sizes. Small businesses can particularly benefit from the cost savings and access to expert IT support without the need to hire a full-time IT staff.
On-demand IT support provides businesses with immediate technical assistance as needed, without the commitment of a long-term contract. This service is ideal for addressing urgent issues or specific IT needs on a case-by-case basis.
Unlike managed IT services, which involve ongoing support and maintenance, on-demand IT support is provided on an as-needed basis. This allows businesses to get help when they need it without a continuous service agreement.
On-demand IT support can assist with a wide range of issues, including troubleshooting hardware and software problems, network setup and configuration, cybersecurity incidents, data recovery, and more.
Hosted infrastructure services provide businesses with IT infrastructure resources, such as servers, storage, and networking, delivered over the internet. This allows companies to access and manage their infrastructure without maintaining physical hardware on-site.
Benefits include cost savings, scalability, flexibility, reduced maintenance, and access to the latest technology. Hosted infrastructure services also provide enhanced security and reliability, as providers often have robust data centers and disaster recovery plans.
Unlike traditional on-premises infrastructure, hosted infrastructure services are managed and maintained by a third-party provider. This reduces the need for physical space, hardware maintenance, and IT staff, offering greater flexibility and scalability.
Services can include virtual servers, storage solutions, networking, data backup and recovery, and cloud computing resources. Providers may also offer additional services like monitoring, security, and support.
Hosted infrastructure providers implement strong security measures, including encryption, firewalls, intrusion detection systems, and regular security audits. They also comply with industry standards and regulations to ensure data protection.
Yes, hosted infrastructure services are suitable for businesses of all sizes. Small businesses can benefit from the reduced upfront costs, scalability, and access to enterprise-level infrastructure without significant investment.
Business AI solutions are applications of artificial intelligence technologies designed to improve business processes, decision-making, and overall efficiency. These solutions can include machine learning, natural language processing, computer vision, and more.
AI solutions for businesses can include chatbots for customer service, predictive analytics, recommendation systems, fraud detection, process automation, and personalized marketing, among others.
AI can help automate repetitive tasks, provide insights through data analysis, enhance customer experiences, improve decision-making, and increase operational efficiency. This can lead to cost savings, increased productivity, and competitive advantages.
Challenges can include data quality and availability, integration with existing systems, the need for specialized skills, and managing change within the organization. Addressing these challenges requires careful planning and a clear strategy.
Implementing AI involves identifying areas where AI can add value, selecting the right AI tools or platforms, integrating them with existing systems, and training staff to use them effectively. Partnering with an AI solutions provider can also help streamline the process.
Success can be measured through key performance indicators (KPIs) such as increased efficiency, cost savings, improved customer satisfaction, and enhanced decision-making. Regularly reviewing these metrics can help assess the impact of AI solutions.
Microsoft 365 is a cloud-based suite of productivity tools, including Office apps, email, file storage, and advanced security features, designed to help businesses collaborate and work efficiently.
- Business Basic
- Business Standard
- Business Premium
- Microsoft 365 Apps for Business
Yes, you can combine Basic, Standard, and Premium subscriptions. Business and Enterprise plans can also be used together depending on your organization’s needs.
Yes, each user can install apps on up to 5 PCs/Macs, 5 tablets, and 5 smartphones.
Yes, we offer expert Mircrosoft partner support by phone or email included with all business plans.
These are IT support services delivered directly at your location, including installations, repair/replacement, network data/voice cabling, project support and management, and more.
Smart Hands services provide onsite technical assistance for tasks that require physical presence, such as hardware installation, cable management, equipment reboots, and troubleshooting.
- Multi-location enterprises
- Small and medium businesses
- Retail outlets and hospitality
- Manufacturing and industrial facilities
- Service providers and internal IT teams
These services are used by IT teams, managed service providers (MSPs), data center clients, and businesses with remote infrastructure.
Customers submit an onsite service request from the customer portal. The request is reviewed and forwarded to a pool of qualified providers that serve the requested area or region.
Upon verifying the availability of service and receiving confirmation from the onsite technician, a work order is created and dispatched to the provider to fulfill the requested work.
The technician will be provided with all the necessary documentation and contact details for the onsite visit. The technician will provide regular progress updates and detailed job notes. This information will be available in the customer portal attached to the particular onsite service ticket.
Our services can be customized to meet your specific needs. Typically, onsite services are charged by the hour and billed per-incident. You will receive an invoice upon the completion of each onsite job.
IT consulting services include:
- Technology strategy and planning
- Infrastructure assessment
- Cloud migration
- Cybersecurity consulting
- Software selection and implementation
- IT project management
- Budgeting and financial planning
Absolutely. We tailor our services to align with your goals, schedule, infrastructure, and budget.
A vCIO is a Virtual Chief Information Officer (an outsourced IT executive) who provides strategic technology leadership. They help align IT with business goals, manage risk, and plan long-term IT strategies.
Typical vCIO services include:
- IT strategy and planning
- Cybersecurity oversight
- IT budgeting and forecasting
- Vendor and contract management
- Technology roadmap development
- Business continuity and disaster recovery planning
vCIOs are especially valuable for:
- Small to mid-sized businesses without a full-time CIO
- Organizations undergoing digital transformation
- Companies in regulated industries like healthcare, finance, and education
Hosted cloud workspaces are virtual environments that allow users to access their desktop, applications, and data from any device with an internet connection. This setup is managed by a third-party provider and hosted in the cloud.
Unlike traditional desktop environments that require physical hardware and on-site maintenance, hosted cloud workspaces are accessible from anywhere and managed by a provider. This offers greater flexibility, scalability, and reduced IT overhead.
Benefits include remote accessibility, enhanced security, cost savings, scalability, and simplified IT management. Users can work from anywhere, and businesses can easily scale resources up or down based on demand.
Hosted cloud workspaces can support a wide range of applications, including office productivity suites, specialized business software, and collaboration tools. Providers often offer integration with popular business applications to enhance functionality.
Yes, we offer customizable solutions to meet the unique requirements of different businesses. This can include specific software installations, resource allocation, and tailored configurations.
Unlike traditional systems that require on-premises hardware and maintenance, UCaaS is hosted in the cloud. This means lower upfront costs, easier scalability, and reduced IT management.
UCaaS includes services such as VoIP (Voice over Internet Protocol), video conferencing, instant messaging, email, and collaboration tools like shared calendars and file sharing.
Key benefits include cost savings, scalability, flexibility, enhanced security, and access to the latest communication technologies. It also allows businesses to focus on their core activities while the service provider manages the communication infrastructure.
Yes, UCaaS is ideal for businesses of all sizes. Small businesses can particularly benefit from the cost savings and scalability, allowing them to access advanced communication tools without significant investment.
Yes, our UCaaS solutions offer integration with popular business applications such as CRM systems, email platforms, and productivity tools, enhancing overall business efficiency.
Unlike shared hosting, managed WordPress hosting offers a tailored environment optimized for WordPress. This includes server-level caching, automatic updates, and enhanced security measures, which are not typically available with shared hosting.
Key benefits include improved site performance, enhanced security, automatic updates, daily backups, and expert customer support. These features help ensure your WordPress site runs smoothly and securely.
Our managed hosting solutions use server-level caching, content delivery networks (CDNs), and other performance optimization techniques to ensure fast load times and reliable performance.
Yes, our managed hosting solutions offer customizable server environments to meet the specific needs of your application. This can include choosing your operating system, software stack, and other configurations.
As part of our hosting service, we take care of all updates and maintenance tasks, including operating system updates, security patches, and performance optimizations. This ensures your application is always running on the latest and most secure software.
A hosted virtual desktop (HVD) is a cloud-based service that provides users with a virtualized desktop environment. This allows users to access their desktop, applications, and data from any device with an internet connection.
Unlike traditional desktops that require physical hardware and on-site maintenance, hosted virtual desktops are managed in the cloud. This offers greater flexibility, remote access, and reduced IT overhead.
Benefits include remote accessibility, enhanced security, cost savings, scalability, and simplified IT management. Users can work from anywhere, and businesses can easily scale resources up or down based on demand.
Hosted virtual desktops can support a wide range of applications, including office productivity suites, specialized business software, and collaboration tools. Providers often offer integration with popular business applications to enhance functionality.