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While customer acquisition often takes center stage during periods of growth, the true measure of success or failure emerges from the post-sale experience, particularly during times of market volatility.
This article explains how enterprise leaders are shifting strategy to improve retention, cut costs, and reduce uncertainty through stronger digital engagement after the sale.
If your team is rethinking how to support customers through change, this is a must-read. At FUSION 1 we’re eager to discuss ways to strengthen your customer support post-purchase.
