• Call-Text: 814-499-2119
  • Toll-Free: 888-279-9776
  • Office Hours: 8:00 AM – 6:00 PM (EST)

Expert IT Support

For Small Business Teams

24/7 remote help desk support by phone and live chat for a fixed low monthly rate. Eliminate costly downtime and increase productivity for your entire team.  
Get on-demand support starting at just $99 for up to 3 users.
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on-demand live help desk support small business

ON-DEMAND LIVE SUPPORT

Workforce Essentials

Dedicated Support Team

Your own virtual IT department with 24/7 live expert support by phone, email, and SMS.

Rapid Response & Triage

Up to 91% of all issues are addressed remotely with help in just minutes.

Proactive IT Management

Advanced monitoring and detection prevents downtime and keeps you safe from threats.

No Contract or Commitment

A fixed low monthly rate with simplified billing and predictable expenses.

Data Backup & Recovery

Automatic data backup and recovery protects your assets against damage, loss or theft.

Cloud Service Management

Public and private cloud management with support for Microsoft 365 and more.

KNOWLEDGE & INSIGHTS

Solution Guides & FAQ

Find answers to questions about cloud and IT services.

Managed IT Brochure

Discover all the benefits of managed IT for your business.

Cloud & IT Case Studies

Learn how modern IT solutions help small teams thrive.

PLANS AND PRICING

Get the Ultimate value for Small Business with no contract.

FUSION-LITE

Monitoring Only

$29

/device /month

  • Remote Device Management
  • -- 24x7 Monitoring and Detection
  • -- Internet Security Essentials
  • -- Standard Monitors and Alerts
  • -- Basic File Backup Options
  • -- Maintenance and Optimization
  • -- System Updates and App Patching

FUSION

Workforce Pro+

$59

/user /month

  • Proactive Consulting Services
  • -- Custom Technology Roadmap
  • -- Monthly Business Metrics Review
  • -- Workforce Resource Management
  • Expert Remote Tech Support
  • -- Unlimited Help Desk Support Tools
  • -- Live Phone, Email, and Video Chat
  • -- Smart Hands (On-site or Remote)
  • -- 3rd Party Escalation Support
  • Preventative Endpoint Care
  • -- 24x7 Monitoring and Detection
  • -- Advanced Cyber Security Protection
  • -- Cloud-based Threat Intelligence
  • -- Automatic Data Backup and File Sync
  • -- Performance Monitoring and Alerting
  • -- Maintenance and Optimization
  • -- System Updates and App Patching

FUSION

Workforce Premium

$79

/user /month

  • Includes all Pro+ features
  • Expert Advisory Services
  • -- Cyber Security Awareness Training
  • -- Virtual CIO and Data Compliance
  • Hardware Procurement
  • -- Cost Effective IT Expenditure
  • -- Credit and Lease Options
  • Inventory and Asset Management
  • -- Corporate Data Loss Prevention
  • -- Comprehensive Asset Tracking
  • -- Software Subscription Management
  • -- Hardware Lifecycle Management
  • -- Vendor and Contract Management

Just getting started?

Small Teams

Support for
Projects & Events

Solopreneurs

The Ultimate Workforce IT Solution

Designed with you in mind, Workforce Starter+ is for small teams with up to 3 users. The perfect way to get started with all the right technology and expert support by your side.

FUSION

Workforce Starter+

For up to 3 users

$99

/month

  • On-Demand Expert Support
  • -- Unlimited Help Desk Access
  • -- Live Phone, Email, and Video Chat
  • -- Fast and Secure Remote Assistance
  • Comprehensive Business IT
  • -- Email and App Support for PC and Mac
  • -- Support for CRM/ERP and Groupware
  • -- Basic User Support for Cloud Services
  • -- Device Maintenance and Troubleshooting

Available Add-on Features

Microsoft 365 CSP+

Managed Office 365 and Azure AD

$10

/user /month

  • User and admin management
  • Email set up and troubleshooting
  • Support for apps and features

*Requires Microsoft 365 Business subscription.

365 Premium Backup

Microsoft 365 tenant backup

$10

/user /month

  • Mailbox/contacts/calendar
  • SharePoint and OneDrive files
  • Redundant storage points

*Requires Microsoft 365 Business + cloud storage.

365 Premium Security

Microsoft 365 cloud protection

$10

/user /month

  • Cloud-based protection
  • Defender endpoint security
  • Enhanced threat intelligence

*Requires Microsoft 365 Business + Defender.

Enterprise Observability

Infrastructure monitoring and analysis

$20

/host /month

  • Application performance
  • Network and cloud (hybrid)
  • Security monitoring and alerts

Enterprise DataProtect

Encrypted backup and recovery

$20

/100GB /month

  • Secure daily backup routines
  • Isolated and redundant disks
  • Automatic data restoration

Enterprise CyberProtect

In-depth monitoring and protection

$20

/asset /month

  • Digital identity protection
  • Enhanced risk mitigation
  • SOCaaS advanced analytics

Server Support

$40

/server /month

  • Standard maintenance
  • Remote monitoring alerts
  • Role and service management
  • Critical patching and updates

Mobile Devices (MDM)

$20

/device /month

  • Remote “fleet” management
  • App access restrictions
  • Antitheft and data protection
  • Any device or OS (BYOD)

Other Hardware

$20

/device /month

  • CPE/ISP equipment
  • Network appliances
  • Access control devices
  • UPS and backup systems

Premium services from popular vendors with best-in-class expert support.

HIGHLY RATED BY CUSTOMERS

"...Awesome experience every time. They are focused, dedicated and extremely brilliant!"

Wendy Z.

Pollack+Partners

"These guys are top notch for IT support... I would highly recommend them for any business!!!!"

James H.

Dank City Delivery

"...They took the time to understand our specific needs and offered a customized approach...Thank you, for your outstanding service!"

Allison S.

TraDigital Solutions

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